FAQs

  • plusCan I compare different prices ?
    • Yes , VJN was designed to " compare the market " and receive multiple quotes from 1 inquiry. Create your account and send your request. Please be patient as all business owners are independent and need time to quote back to you. Some specialist jobs may only have 1 very busy person to quote you.
  • plusDo I register ?
    • Yes now general public inquires are accepted , go to Public Get Quotes tab to create your account so sellers know your are legitimate. If you want live video consulting you require a Skype ID to enter into your account form. Login to the account is open 24/7.
  • plusDo you have a Chat or Call Centre ?
    • Each user is an independent business that specializes in specific areas . VJN has an integrated Skype chat and video into the system to contact the correct specialist for your inquiry. You must complete some basic job details about the inquiry to be sure your directed to someone who knows their stuff. If we didnt do this, then you end up talking to anyone who is not competent specialist to advise .
  • plusFind a Store , how to use ?
    • For Public try Search by Job Type. If the type is shown means there is minimum 1 specialist. If the specialist is not showing contact details usually means they dont deal direct to the public but you can go to any VJN user and ask them to Send a Request for you.
  • plusMy local store does not have VJN available in the store !
    • Use the Find a Store to contact those who are already registered . Some users do not trade to the public and will not show their contacts. Ask your local store to register for VJN .. its easy & free trial to see huge benefits. Eventually we believe VJN will be a basic business support tool for the whole industry.
  • plusIs this just like buying from the Internet ?
    • No definitely not ! VJN only registers Australian Suppliers who have a proven track record of Domestic Fair Trading. VJN's wisdom comes from long standing specialists who have spent their lives training & trading ethically in the Australasian Jewellery Industry. Armed with the best information from these specialists ,you can be assured of the best service.
  • plusWhy Use Virtual Jeweller Network 1 ?
    • VJN was created to backup the jeweller / goldsmith & the retail store , not to compete but enhance their services. There are many other reasons and will simplify some below… What Virtual Jeweller Network can offer is reliable information from the people who actually do the work in Australia. You have walked into your local Jewellery Store … every store has different levels of trading with some only using 1 jeweller for every job type available … the best scenerio is you can be advised by an onsite jeweller. VJN has recognised that jewellers specialise & enjoy doing certain job types.... they cannot be speciaist in everything as a specialist is only in a few areas. By using a jeweller that specialises , guarantee's you get the best possible work done rather than someone who may have not adequately trained for the job type.
  • plusMy local store already has jewellers for advice !
    • VJN is a total industry trading system to help find any supplier and to compare the the best offer for you. Just a few very good reasons are .. ...............> to backup the jeweller / goldsmith & the retailer and enhance their services. .............> Specialists consultants & contractors will be available in fields that your store may or can not provide. ..............> Support the store if jewellers are on Leave of Absence or help with job over-runs in peak seasons. ...............> Gives your store another helping hand in specialist advice area's & second opinion advice. ...............> Has microscope diagnosis tools for full screen client viewing that many stores do not currently provide.
  • plusWhy Use Virtual Jeweller Network 2 ?
    • Many techniques of repair & making jewellery are near extinction & VJN supports these before they are lost forever. 1 very big problem for these specialists is they must be found by you before its too late… Australia is a big country. You can get advice to weigh up all options before quoting. Your store can now give you the very best advice from multiple specialists to compare , inturn supporting their future. VJN stores now have so many more options available to help in your requests. Consider this customers .. Many specialists are leaving the industry simply because they cannot be found.
  • plusIts very expensive to Custom Make something !
    • Exactly .. Gold , gems and labour are at a premium today .. Use what you already own & your costs come down. Remember , your using a specialist who does this every day & has found all the tricks to pass on to you. They adhere to strict code of conduct to operate within the laws set down for the Australian jewellery industry. Reality is you are employing someone to Design for you , Calculate the Time to Make , then Create & Deliver. Commitment is the key & it may cost only a little extra .. but how much this extra is , is about how you deliver the information so they can comprehend exactly what you desire. Your store helps you gather the intel. VJN has many ways to do this , talk to the staff members to show you the varied ways to simplify the process. You can always receive multiple quotes at many levels to be sure the budget is ok.
  • plusI need my New Custom Made piece urgently !
    • If you know exactely what you require , a Request to Quote to be sent to all contractors for immediate attention. Be aware , rush jobs have inherent issues just because your rushing … some procedures are traditionally slow but there should be numerous contractors to choose from so you should receive a Quote with Conditions. No jeweller likes to be pushed to unrealistic schedules so plan ahead & you will receive your dream if patient.
  • plusCan I have my piece specially handmade ?
    • Yes …. VJN has specialists in handmade also other area's like Platinum & Palladium-Smiths. You can " Refine your Search " within the jeweller/goldsmith list for specialists in any field of choice. If your concerned about the design , VJN recommends to ask a designer to draw for you or having a CAD design made first, as this is a perfect representation of the design before the being made. You then have 2 choices to compare quotes and helps solve the design mis-interpretation issues. Handmade jewellery falls into a separate class alone and depending who you talk to ,seems to be many varying levels of what handmade truly is. Generally speaking , very labour intensive techiques are used by specialist trained jewellers and a Valuation should declare this manufacturing process to quality.
  • plusHow much does Consulting cost ?
    • Consulting live on screen with a specialist is a huge relief to know who is working on your precious items.. You are employing a specialist to consultant for specialist advice. Each retail store will have a different deal for this service. Consulting is Live Video in most cases to discuss your needs ...... Each consultant operates as an independent contractor to the store & they all charge different fee's, but you can compare each. Some may not charge for the service while others may ,but remember , a small price now can save you plenty later.
  • plusCan I purchase Diamonds,Gems or Jewellery with VJN ?
    • Answer 1 - ask your store if they provide client access .Diamond & Product suppliers have the option to Consult by appointment via Live Video to the store... Diamond , Gem or Product merchants can immediately show their stock live on screen via microscope camera, then send quotes through the job system... Live video is a powerful tool to view millions $ worth of diamonds without any security issues... It is also visual advice to help as pre-inspection to decide the best choice before ordering through the store.......... Answer 2 - Design Ideas & Products + Diamond & Gem Quotes tabs promotes Suppliers who can support Affiliate Programs via a retail Store Account... Click supplier logos at top for login to their database .Store must register to create their retail Store Account .
  • plusCan I compare different prices ?
    • Yes , VJN was designed to " compare the market " and receive multiple quotes from 1 inquiry. Create your account and send your request. Please be patient as all business owners are independent and need time to quote back to you. Some specialist jobs may only have 1 very busy person to quote you.
  • plusWhat does a Retailer do in VJN ?
    • VJN Users are Buyers and Sellers so a different trading system is given to each type. Every user gets the Buyer / Retailer system to request quotes or consulting from a specialist seller. Retailers alone do not sell or supply back to the industry , so receive the Buyer trading system only.
  • plusMy Account after Free Registration
    • Registration collects the basics but please finalize other details before trading .....you receive an Activation Email with a Welcome Document to show you all the basics. You receive Free Credits for free learning. You can edit.....USER TYPES > tick to suit yourself ..... JOB TYPES > tick specialist trading jobs ..... Business Details add Skype Name and Time Zone for live video consulting ..... see Sponsored User FAQ for details ..... Profit Margins set your own ..... My Terms & Conditions add your trading terms or credit application ... Consulting Terms if you will be live video consulting- see Consultants FAQ .... Star Rating shows the average other users rate you after each job.
  • plusWhy use VJN when we have all our contacts ?
    • New contacts are any business' foundation to survive. Think about your industry , it is segmented into many areas that do not communicate efficiently. Never before has a single area been developed for All Australian jewellery sectors to be found. Presently you can look in a Trade Directory books or online, ring every phone number & still get no where. You can search the internet , how long does this take out of your day ?. Once registration is full steam ahead you will be amazed of how many specialty suppliers you did not know existed to trade with .. VJN has simply found them to Consult , Quote , Supply. VJN was developed by jewellers to take the guess work out of finding the right person for your request … choose from 1 only or even 100's to quote you on a single job… all in a single area. Finding , Communicating , Consulting , Quoting , Comparing , Ordering .. A total supply chain .
  • plusFees and Costs ?
    • No annual subscriptions , no ongoing fees ,, Its simple .. At registration you receive enough free credits to play ... at certain areas , credits are deducted once you completed the request . Each credit is very small cost and you top up as needed or prompted. The beauty is No annual subscriptions to cut you off .. credits remain active so you can immediately use VJN.
  • plusHow do I get quotes ?
    • Create a Job File with information and pictures... job steps show the sequence... at any stage you can Consult with a specialist to advise or Click $ > Choose either 1 contractor or Tender to All ... Set a Closing Date that ends further quoting... Send ... little Info buttons are used to help explain parts too.
  • plusTendering , how does this work ?
    • Tender Requests can be sent to the total list of all users for the particular job type for price comparison or urgent requests... Closing date is set to gain a fast quote response... Be prepared for many quotes in some job types like repairs but once a job is Approved the tender , all quoting is stopped... At any time , all individual quotes can be complied for you to calculate and print in Wholesale or Retail format ... Some job types may only have a single specialist... All requests are bound by how many specialists per job type and also their work load.
  • plusStar Rating , why ?
    • Star Rating is the simplest way to give all users an indication of how their performance is measured. The rating is the average of every transaction as Buyer , Seller and Consultant . It is a very important function to show honest trading and advice of the user.
  • plusSponsored User is who ?
    • there are situations where a user may not wish to join as a general user base and only wish to trade One to One with another Trader .. example may be a workshop or contractor that only works for 1 trader... A Sponsor ( Buyer ) is the business who administers the Sponsored User Account, creates the account from their Admin but can also delete the account... The Sponsored User Account ( Seller ) can only quote on the Sponsors requests... If a general trading account is needed then a separate account is registered.
  • plusCan I purchase Diamonds,Gems or Jewellery with VJN ?
    • Answer 1 - Diamond & Product suppliers have the option to Consult by appointment via Live Video to the store... Diamond , Gem or Product merchants can immediately show their stock live on screen via Microscope Camera , then send quotes through the job system... Live video is a powerful tool to view millions $ worth of diamonds without any security issues... It is also visual advice to help as pre-inspection to decide the best choice before ordering through the store.......... Answer 2 - Design Ideas & Products + Diamond & Gem Quotes tabs promotes Suppliers who can support Affiliate Programs via a retail Store Account... Click supplier logos at top for login to their database .Store must register to create their retail Store Account .
  • plusCan I compare different prices ?
    • Yes , VJN was designed to " compare the market " and receive multiple quotes from 1 inquiry. Create your account and send your request. Please be patient as all business owners are independent and need time to quote back to you. Some specialist jobs may only have 1 very busy person to quote you.
  • plusI am both Goldsmith or Supplier.
    • If your main role is an Australasian Goldsmith , register as this. From your Admin settings you can also trade as a supplier and vice versa. There are many specialist job types and are separated into user categories based on your choice. Click a new user type to open more trading jobs types.
  • plusWhat does a Goldsmith do in VJN ?
    • Goldsmiths are the traditional creators , repairers , setters etc in gold , silver , platinum etc that only work within Australia & NZ ... please register in these specialist job types to receive this type of work from buyers... Goldsmiths are suppliers to the industry so receive both Buyer and Seller trading system. This gives you the ability to receive requests and send back your quotes... once account is active, Goldsmiths can become other specialist user types. All are limited to 3 specialist jobs per user type to trade within... to trade in more job types is classified as an Industrialist User with set requirements outlined in your own User Admin area... NOTE : Manufactured jewellery outside Australasia is traded by Suppliers.
  • plusI dont do Trade Work.
    • If your workshop is for your Retail clients only, still register as Goldsmith to take advantage of the trading system. If the public cannot find a specialist in their area, they can search and find you in Find A Store. Set your specialist job types so the public are directed to you. In your Admin , set Allow Business Name > Yes , to declare your public contacts.
  • plusMy Account after Free registration
    • Registration collects the basics but please finalize other details before trading .....you receive an Activation Email with a Welcome Document to show you all the basics. You receive Free Credits for free learning. You can edit.....USER TYPES > tick to suit yourself ..... JOB TYPES > tick specialist trading jobs ..... Business Details add Skype Name and Time Zone for live video consulting ..... see Sponsored User FAQ for details ..... Profit Margins set your own ..... My Terms & Conditions add your trading terms or credit application ... Consulting Terms if you will be live video consulting- see Consultants FAQ .... Star Rating shows the average other users rate you after each job.
  • plusOwn Job Type is ?
    • You may be the only Supplier of a unique product or service. If approved all quote / appointment requests continue to be directed to only your account providing no challenge occurs. Corporate Application via User Account under Job Types > tick Own Job Type for details. Strict guidelines are required by VJN Administrators for genuine types otherwise they are added to general listing.
  • plusSponsored User is who ?
    • there are situations where a user may not wish to join as a general user base and only wish to trade One to One with another Trader .. example may be a workshop or contractor that only works for 1 trader... A Sponsor ( Buyer ) is the business who administers the Sponsored User Account, creates the account from their Admin but can also delete the account... The Sponsored User Account ( Seller ) can only quote on the Sponsors requests... If a general trading account is needed then a separate account is registered.
  • plusCan I purchase Diamonds,Gems or Jewellery with VJN ?
    • Answer 1 - Diamond & Product suppliers have the option to Consult by appointment via Live Video to the store... Diamond , Gem or Product merchants can immediately show their stock live on screen via microscope camera , then send quotes through the job system... Live video is a powerful tool to view millions $ worth of diamonds without any security issues... It is also visual advice to help as pre-inspection to decide the best choice before ordering through the store.......... Answer 2 - Design Ideas & Products + Diamond & Gem Quotes tabs promotes Suppliers who can support Affiliate Programs via a retail Store Account... Click supplier logos at top for login to their database .Store must register to create their retail Store Account .
  • plusCan I compare different prices ?
    • Yes , VJN was designed to " compare the market " and receive multiple quotes from 1 inquiry. Create your account and send your request. Please be patient as all business owners are independent and need time to quote back to you. Some specialist jobs may only have 1 very busy person to quote you.
  • plusI am both Supplier and Goldsmith
    • If your main role is a Supplier , register as this. From your Admin settings you can also trade as a Goldsmith and vice versa. There are many specialist job types and are separated into user categories based on your choice. Click a new user type to open more trading jobs types.
  • plusWhat does a Supplier do in VJN ?
    • Suppliers trade in non jewellery making job types. Gem merchants ,imported finished products, tools , shop merchandise etc ...Use both Buyer and Seller trading system to receive their chosen type of work request from others... Once account is active, Suppliers can choose other specialist user types... All are limited to 3 specialist jobs per user type to trade within... to trade in more job types is classified as an Industrialist User with set requirements outlined in your own User Admin area.
  • plusMy Account after Free Registration
    • Registration collects the basics but please finalize other details before trading .....you receive an Activation Email with a Welcome Document to show you all the basics. You receive Free Credits for free learning. You can edit.....USER TYPES > tick to suit yourself ..... JOB TYPES > tick specialist trading jobs ..... Business Details add Skype Name and Time Zone for live video consulting ..... see Sponsored User FAQ for details ..... Profit Margins set your own ..... My Terms & Conditions add your trading terms or credit application ... Consulting Terms if you will be live video consulting- see Consultants FAQ .... Star Rating shows the average other users rate you after each job.
  • plusOwn Job Type is ?
    • You may be the only Supplier of a unique product or service. If approved all quote / appointment requests continue to be directed to only your account providing no challenge occurs. Corporate Application via User Account under Job Types > tick Own Job Type for details. Strict guidelines are required by VJN Administrators for genuine types otherwise they are added to general listing.
  • plusSponsored User is who ?
    • there are situations where a user may not wish to join as a general user base and only wish to trade One to One with another Trader .. example may be a workshop or contractor that only works for 1 trader... A Sponsor ( Buyer ) is the business who administers the Sponsored User Account, creates the account from their Admin but can also delete the account... The Sponsored User Account ( Seller ) can only quote on the Sponsors requests... If a general trading account is needed then a separate account is registered.
  • plusCan I buy and sell Diamonds,Gems or Jewellery with VJN ?
    • Answer 1 - Diamond & Product suppliers have the option to Consult by appointment via Live Video to the store... Diamond , Gem or Product merchants can immediately show their stock live on screen via microscope camera, then send quotes through the job system... Live video is a powerful tool to view millions $ worth of diamonds without any security issues... It is also visual advice to help as pre-inspection to decide the best choice before ordering through the store.......... Answer 2 - Design Ideas & Products + Diamond & Gem Quotes tabs promotes Suppliers who can support Affiliate Programs via a retail Store Account... Click supplier logos at top for login to their database .Store must register to create their retail Store Account .
  • plusCan I add my website ?
    • Suppliers with wholesale trade sites that can also show retail prices can Apply. Jewellery suppliers list under Design Ideas & Products and Gem merchants list under Diamond & Gem Quotes. Administrators anticipate some shops will have VJN on the showroom floor to provide a diagnosis centre and consulting service for their clients. All prices disclosed on screen must be retail $ with option to view wholesale. Corporate Applications and for more details are from these tabs.
  • plusWhat does an Association do in VJN ?
    • Associations support their industry sectors as specialists also... VJN recognizes their importance and has provided the platform for basic requests like Membership inquiries , general inquiries and can add to their needs when required... Use both Buyer and Seller trading system to receive their chosen type of request from others. Contact VJN Administrator to discuss your needs.
  • plusMy Account after Free Registration
    • Registration collects the basics but please finalize other details before trading .....you receive an Activation Email with a Welcome Document to show you all the basics. You receive Free Credits for free learning. You can edit.....USER TYPES > tick to suit yourself ..... JOB TYPES > tick specialist trading jobs ..... Business Details add Skype Name and Time Zone for live video consulting ..... see Sponsored User FAQ for details ..... Profit Margins set your own ..... My Terms & Conditions add your trading terms or credit application ... Consulting Terms if you will be live video consulting- see Consultants FAQ .... Star Rating shows the average other users rate you after each job.
  • plusOwn Job Type is ?
    • You may be the only Supplier of a unique product or service. If approved all quote / appointment requests continue to be directed to only your account providing no challenge occurs. Corporate Application via User Account under Job Types > tick Own Job Type for details. Strict guidelines are required by VJN Administrators for genuine types otherwise they are added to general listing. Associations Membership Inquiries are directed to you with this tool.
  • plusWhat does a Consultant do in VJN ?
    • Consultants are any sellers who choose to extent their specialist advice to other members... When choosing job types they wish to specialize in , they are given the option beside each Job type to Tick to become a live consultant for chosen job types... They adjust their own VJN calendar for available time slots to give live video consulting in their specialized field.
  • plusDoes VJN have a chat or call centre ?
    • No ..the consultants are same users that choose to consult with another user. They consult in the same specialists job types that they work in every day. The knowledge must come from these people because they have formed the industry as we know it today.. and will continue to do so into our future.. VJN was developed by jewellers to make sure the knowledge can keep flowing before its lost. But .... for the launch period ,VJN has a Chat- Message link only from the Home Page to help with registration questions.Its free to register and play. Your account stays active to use a little or a lot.
  • plusFees and costs of a Consultant ?
    • Like any specialist , they are employed to consultant for specialist advice. Each will have a different deal for this service... Each consultant operates as an independent contractor & they all charge different fee's, but you can compare their terms when setting up the appointment. Some may not charge for the service while others may ,but remember , a small price now can save you plenty later....
  • plusConsulting from Australia to NZ, explain please ?
    • Each user must set up their admin account found under their UN top right . Enter Skype name and Time Zone you trade in. The Calendar will automatically show any difference in time zones for you to consider the appointment time.
  • plusHow do I become a Consultant ?
    • All Sellers are specialist in VJN Job Types .In User Account you can tick beside your job to take specialist appointments with live video Skype meetings. You need camera and microphone ...You must add your Skype account name and Time Zone you work in for your Appointment Calendar to calculate times across NZ to Western Australia...Complete your Terms & Conditions to show your Consulting Charges .... Top Blue Bell rings each time a New appointments are created and are help in same Calendar area.. Simply click to start just before the timer starts. Tab > Consultants Calendar you add your Available Time Slots for other users to choose... Each time slot runs for 15 minutes then stops so you can do quick chats or multiple rows for extended meetings.... at the end of Skype meeting add your invoice and send via popup panel...
  • plusHow long is an appointment ?
    • VJN Calendar allocates Time Slots , each 15 minute slot is 1 Appointment... The consultant allocates rows of slots or single slots depending his own schedule... you can choose from 1 slot of 15 minutes or multiple in a row for longer appointments... Your Job File has automatically been sent to the Consultant once the appointment was chosen, so they have time to view and consider the topic before live appointment starts... Be aware that the time you set starts live video so you should be present and prepared before hand.. the timer counts down the time slot until your appointment ends. Simple jobs can be done in 15 minutes no problem , but more complex issues like designing will take longer.. Consulting is always open while ever the job is alive , so you can come back any time, as many times as needed ,with other consultants, from every corner of Australia or NZ if you wish... VJN has given the simplest ,yet most powerful concept to transfer the knowledge needed for our traders to prosper.
  • plusCan I become a Consultant only ?
    • Many old school retired jewellers , watchmakers, gem cutters etc have the wealth of knowledge that must be pasted on to others... VJN purpose is to Find & Be Found and welcomes those willing to teach. Only provision is you will still need to register for your specialist jobs to use the Appointment system. Jobs must be sent to you as part of the information request... simply dont quote to do any work other than Consulting.
  • plusMy Account after registration
    • Registration collects the basics but please finalize other details before trading .....Far right top corner find your account porthole . Click Arrow then Name to open. .....USER TYPES tick to suit yourself ..... JOB TYPES tick specialist trading jobs ..... Business Details add Skype Name and Time Zone for live video consulting ..... see Sponsored User FAQ for details ..... Profit Margins set your own ..... My Terms & Conditions add your trading terms or credit application ... Consulting Terms if you will be live video consulting- see Consultants FAQ .... Rating shows the average other users rate you after each job .
  • plusStar Rating Consultants , why ?
    • Star Rating is the simplest way to give all users an indication of how their performance is measured. The rating is the average of every transaction as Buyer , Seller and Consultant . It is a very important function to show honest trading and advice of the user.