Terms & Conditions

Website Terms of Use


Your use of the virtualjewellernetwork.com.au website (VJN Website) owned by Demcourt Pty Ltd ACN 003 768 278 ABN 78 003 768 278.

 (We, Our, or Us) is subject to:

(a)        these Website Terms of Use (Agreement);

(b)        our VJN Privacy Policy;

(c)        any other terms, conditions, notices, or disclaimers displayed on the VJN Website.

(collectively Website Terms).

We make the VJN Website available to you on the terms and conditions set out in this Agreement.  You must only use the VJN Website in accordance with this Agreement.

By using the VJN Website You will be deemed to accept the terms and conditions contained in this Agreement and agree to be bound by it.

The VJN Website and the data contained in it are supplied solely for informational use.

Certain legislation, including the Competition and Consumer Act 2010 (Cth) may imply warranties, conditions or guarantees or impose obligations or remedies which cannot be excluded or modified.  To the extent that such legislation applies, this Agreement must be read subject to those statutory provisions and nothing in this Agreement is intended to alter or restrict the operation of those provisions.

1.                Changes to the Website Terms

(a)        We may change the Website Terms from time to time by publishing an updated version to the VJN Website. 

(b)        By continuing to use the VJN Website, You will be deemed to have accepted the updated Website Terms and agree to be bound by them. 

2.                Use of Your Information

We may use contact details You provide to Us for the purpose of notifying You about the features of, the VJN Website and for marketing purposes. VJN may collect, use and disclose your personal information in accordance with the VJN Privacy Policy

3.                Website Access and Availability

(a)        We reserve the right to modify, discontinue, or disable all or part of the VJN Website, on either a permanent or temporary basis, at any time.  We will endeavour to provide You with prior notice of any modifications by posting on the VJN Website, however You accept it may not always be possible to provide prior notice.

(b)        Users must not, whether through the use of additional software or by any other means, data mine or conduct automated searches on this site or the data contained in it. However, users may download individual listings for their own private use in the course of the normal use of this site for assistance purposes.

(c)        We may suspend or terminate Your access to all or part of the VJN Website at any time if You breach the terms of this Agreement in Our reasonable opinion.

4.                No Unlawful, Infringing or Offensive Activity

(a)        You must not post, transmit to or via the VJN Website any information or content which breaches any laws or regulations, infringes a third party’s rights or privacy or is offensive or contrary to any relevant standards or codes, including generally accepted community standards.  You must not permit or enable another person to do any of those things.

(b)        You must not transmit any advertising, promotional materials, or similar materials without Our express written permission.

(c)        Examples of unlawful, infringing or offensive activity includes, but is not limited to, content that is:

                (i)          false or misleading, abusive, harassing, defamatory, offensive, humiliating, vulgar, obscene, pornographic, racist, discriminatory, or invasive of another’s privacy;

               (ii)          an infringement of the intellectual property rights of another party;

              (iii)          is not owned by You;

              (iv)          may encourage criminal activity;

               (v)          contravenes any applicable laws, regulations, codes and standards;

              (vi)          disturbs or damages the VJN Website or its content;

             (vii)          damages Us or Our reputation; or

            (viii)          otherwise breaches this Agreement.

(d)        We may withdraw or alter any material You provide Us for display on the VJN Website at our absolute discretion, including, without limitation, if We:

              (i)        reasonably consider it is inappropriate, offensive, misleading or deceptive, defamatory, incorrect or in any other way a breach of this Agreement or any law or third party rights; or

             (ii)        are instructed to do so by any third party.

5.                No Viruses or Other Interference

You must not transmit to or via the VJN Website any virus or any other information or material or otherwise use the VJN Website in a way which:

(a)        tampers with, hinders the operation of, or makes unauthorised modifications to the VJN Website;

(b)        inhibits any other user from using the VJN Website;

(c)        violates the security of the VJN Website or accesses any other unauthorised areas of the VJN Website.

6.                No Warranties or Representations

(a)        The VJN Website contains advertisements and information provided by third parties. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses in the VJN Website or its contents.

(b)        To the maximum extent permitted by law, We do not represent or warrant that the content on the VJN Website is accurate, reliable, suitable or complete.  In particular, although We use reasonable care and skill in operating the VJN Website, We cannot guarantee that the VJN Website will be continuously available or virus free.

(c)        The VJN Website is provided ‘as is’, we are under no obligation to monitor listings, and we are not responsible for any use of information on the VJN Website or any other third party wish to make available. The information expressed in listings contributed by third parties are not representations made by Us, nor do We endorse or necessarily share the information expressed. We make no representations about the accuracy or suitability of listings. You are encouraged to make Your own enquiries and seek Your own independent advice before relying on listings or any other associated third party content.

(d)        Where any statute implies any term into your use of or any arrangement arising out of the accessing of this web site and that statute prohibits exclusion of that term, then that term is included. If and to the extent permitted by the statute, however, VJN and its contractors’ liability for any breach of such term is limited to the resupply of services.

(e)        Except as set out below, VJN and its contractors exclude all:

              (i)        warranties whether express, implied, statutory or otherwise, relating in any way to the VJN Website or your use of the VJN Website; and

             (ii)        liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of the information on or access through this web site for any reason whatsoever (including negligence).

7.                Our Liability

Except for any terms implied by law (that cannot be excluded) and Your rights under statutory guarantees provided under consumer protection laws, We are not liable for damage or loss (including special, indirect or consequential loss or damage) of any kind arising in connection with Your or anyone else in respect to any loss or access to, or use of, or inability to use, the VJN Website. 

8.                Your Liability

You are liable to Us and agree to indemnify Us against all claims, demands, damages, costs, penalties and liabilities caused directly or indirectly by Your acts or omissions or Your breach of this Agreement.

9.                Links to Third Party Sites

(a)        The VJN Website may contain links to third party websites.  The links are provided for Your convenience only, and do not indicate, expressly or impliedly, any endorsement by Us of the sites or the information, products, or services provided at those sites.  You access those sites and use the information made available at those sites, solely at Your own risk.

(b)        VJN and its contractors make no representation about the accuracy or suitability of the information or links provided on the VJN Website.  The information is provided on an ‘as is’ and ‘as available basis, without express or implied warranty.  You use the information and links at your own risk.  We take no responsibility for the content of Internet sites that link from the VJN Website. 

10.              Copyright

(a)        The Copyright Act 1968 (Cth) protects materials such as films, music, books, and computer programs.  You break the law if You download, copy, share or distribute this material, unless You are allowed to do so by the Act or You have the copyright owner’s permission.

(b)        All copyright and other intellectual property rights subsisting in the VJN Website and the material on the VJN Websites (including, without limitation, the software, design, text and graphics, and the selection and layout of the VJN Website) are owned by or licensed to Us and protected by copyright under the laws of Australia and other countries.

(c)        You may view the VJN Website and its contents using Your web browser. 

(d)        You may not distribute, reproduce, frame, transmit (including broadcast), communicate, adapt, distribute, sell, publish, alter, modify or create derivative works from any content on the VJN Website except as permitted by statute or with Our written consent.

11.              Attribution

You must not obscure, remove, mask or replace any attribution statements or copyright notices or logos which are embedded in any information provided to you.

12.              Inconsistent Terms

To the extent that any terms of this Agreement are inconsistent with any other terms displayed on individual pages of the VJN Website (other terms), the other terms will govern to the extent of the inconsistency only.

13.              No Waiver for Breaches

If We do not act in relation to a breach of this Agreement by You, We do not waive any rights to act in relation to that breach or any later breach by You.

14.              Privacy and Personal Information

Any personal information collected by Us through the VJN Website will be handled in accordance with our Privacy Policy.

15.              Unenforceable Provisions

If any provision of this Agreement is invalid or unenforceable in a jurisdiction, the provision should be read down or severed in that jurisdiction to the extent of the invalidity or unenforceability. It will not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions.

16.              Governing Law

(a)        This Agreement are governed by the laws in force in Queensland, Australia.

(b)        You and We submit to the non-exclusive jurisdiction of the courts of Queensland and waive, without limitation, any claim or objection based on absence of jurisdiction or inconvenient forum.


Customer Terms of Use


Welcome to VJN, an online specialist jewellery networking platform for Australasian jewellers, suppliers & Industry Associations. These Customer Terms are intended to explain our obligations as a service provider and Your obligations as a customer. Please read them carefully.

These Customer Terms are binding on any use of the Service and apply to You from the time that VJN provides You with access to the Service.

The VJN Service will evolve over time based on user feedback. These Terms are not intended to answer every question or address every issue raised by the use of the VJN Service. VJN reserves the right to change these terms at any time, effective upon the posting of modified terms and VJN will make every effort to communicate these changes via the VJN Website.

It is likely theses Customer Terms will change over time. It is Your obligation to ensure that You have read, understood and agree to the most recent terms available on the VJN Website.

By registering to use the Service you acknowledge that You have read and understood these Customer Terms and have the authority to act on behalf of any person for whom You are using the Service. You are deemed to have agreed to these Customer Terms on behalf of any entity for whom you use the Service.

1.         Definitions

"Customer Terms" means these Customer Terms of Use.

"Credits" means the credits (excluding any taxes and duties) payable by You in accordance with the Fee Schedule.

"Confidential Information" includes all information exchanged between the parties to these Customer Terms , whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.

"Data" means any data inputted by You or with Your authority into the VJN Website.

"Fee Schedule" means the information relating to billing set out on the VJN billing pages on the VJN Website, or any other page(s) on the VJN Website notified by VJN, which may be updated or amended by VJN from time to time.

"Intellectual Property Right" means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

"Service" means the online jewellery networking platform for Australasian jewellers, suppliers & Industry Associations made available (as may be changed or updated from time to time by VJN) via the VJN Website.

"VJN Website" means the Internet site at the domain www.virtualjewellernetwork.com.au or any other site operated by VJN.

"VJN" means Demcourt Pty Ltd ta’s Virtual Jeweller Network.

"Invited User" means any person or entity, other than the Subscriber, that uses the Service with the authorisation of the Subscriber from time to time.

"Subscriber" means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.

"You" means the Subscriber, and where the context permits, an Invited User. "Your" has a corresponding meaning.

2.         Use of Software

VJN grants You the right to access and use the Service via the VJN Website with the particular user roles available to You according to Your subscription type. This right is non-exclusive, non-transferable, and limited by and subject to these Customer Terms. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Invited Users, or any other applicable laws:

(a)        the Subscriber determines who is an Invited User and what level of user role access to the relevant organization and Service that Invited User has;

(b)        the Subscriber is responsible for all Invited Users’ use of the Service;

(c)        the Subscriber controls each Invited User’s level of access to the relevant organization and Service at all times and can revoke or change an Invited User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be an Invited User or shall have that different level of access, as the case may be;

(d)        if there is any dispute between a Subscriber and an Invited User regarding access to any organization or Service, the Subscriber shall decide what access or level of access to the relevant Data or Service that Invited User shall have, if any.

3.         You guarantee and promise to VJN

(a)        You are a jewellery business, industry association or work within the jewellery industry Only of Australia including its Territories and New Zealand .

(b)        You lawfully provide the products and/or services you advertise, you provide them from or in the advertised location, and you meet any eligibility criteria that may apply to your product.

(c)        You either own all Intellectual Property rights in any content you provide to us, or have obtained consent from the owner of those rights to allow us to collect and use any content you provide us. You indemnify VJN against any and all legal fees, damages and other expenses that may be incurred by VJN  as a result of a breach of this warranty.

(d)        Nothing in your content, in your products, or your use of those products contravenes any laws, or incites breaches of any law, regulation, industry code, or guideline; infringes the rights of any third parties; breaches any of your contracts, your obligations to any third party, our privacy policy or is inappropriate, defamatory, unsuitable for minors, misleading or deceptive (or likely to be), promotes criminal activity.

(e)        Your content is free of “worms”, “viruses” and other disabling devices.

(f)         You will not:

                (i)       attempt to undermine the security or integrity of VJN's computing systems or networks or, where the Services are hosted by a third party, that third party's computing systems and networks;

               (ii)       use, or misuse, the Services in any way which may impair the functionality of the Services or VJN Website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or VJN Website;

              (iii)       attempt to gain unauthorized access to any materials other than those to which You have been given express permission to access or to the computer system on which the Services are hosted;

             (iv)       not transmit, or input into the VJN Website, any: files that may damage any other person's computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the VJN Website except as is strictly necessary to use either of them for normal operation;

              (v)       not use the VJN Website of any VJN service for any purpose that is prohibited by that is illegal or unlawful;

             (vi)       use the VJN Website to offend others (which shall be judged in the absolute opinion of VJN);

            (vii)       publish, or in any way distribute or disseminate any information which is unlawful, obscene, defamatory, offensive or inappropriate (which shall be judged in the absolute opinion of VJN);

           (viii)       engage in, encourage participation or promote any contests, pyramid schemes, surveys, chain letters, spamming or unsolicited emailing through the VJN Website;

             (ix)       use automated scripting tools or software;

              (x)       make available, using the VJN Website, any material you do not have a right to make available including any law or which contains viruses, or other computer codes, files or programs designed to interfere with the functioning of other software or hardware; or breach any laws or regulations applicable to your use of the website;

              (i)        copy, modify, or distribute any other person’s content without their consent;

             (ii)        use any robot spider, scraper or other automated means to access the Services and collect content for any purpose without our express written permission;

            (iii)        harvest or otherwise collect information about others, including email addresses, without their consent;

4.         Right to Decline

VJN reserves the right to accept or decline any organisation or individual regardless of whether an account has been created by You.

5.         Applicability of VJN’s Website Terms of Use

(a)        These Customer Terms applies in addition to, and should be read in conjunction with, VJN’s Website Terms of Use, which are incorporated in these Customer Terms by reference to the extent applicable and which govern matters in relation to your dealings with VJN, including limitations on liability, indemnification, intellectual property, and governing law.

(b)        You acknowledge and agree that all access including by Invited Users to VJN’s services will be subject to VJN’s then current Website Terms of Use.

(c)        In the event of any inconsistency between these Customer Terms and VJN’s Website Terms of Use these Customer Terms will take priority.

6.         Advertising

(a)        To accommodate things like new products, changes in technology and category popularity, we may make changes to any page or other means of displaying a product, including the size and presentation (such as format, design, placement, order and position); and headings or categories, including the availability of products in certain headings or categories.

(b)        Search criteria and algorithm changes which means we have to make changes to algorithms and search criteria from time to time. VJN does not guarantee a particular or consistent position or ranking of your advertising.

7.         Your Obligations

7.1     Payment obligations

An invoice for the Credit Fee will be issued in accordance with the details set out in the Fee Schedule.

All VJN invoices will be sent to You, or to a Billing Contact whose details are provided by You. Payment of all amounts specified in an invoice must be paid in accordance with the Fee Schedule. You are responsible for payment of all taxes and duties in addition to the Credit Fee.

7.2     General obligations

You must only use the Service and VJN Website for Your own lawful internal business purposes, in accordance with these Customer Terms and any notice sent by VJN or condition posted on the VJN Website. You may use the Service and VJN Website on behalf of others or in order to provide services to others but if You do so you must ensure that You are authorized to do so and that all persons for whom or to whom services are provided comply with and accept all terms of these Customer Terms that apply to You.

7.3     Access conditions

You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. You must immediately notify VJN of any unauthorized use of Your passwords or any other breach of security and VJN will reset Your password and You must take all other actions that VJN reasonably deems necessary to maintain or enhance the security of VJN's computing systems and networks and Your access to the Services.

7.4        Content

(a)        We may gather content that consumers would find relevant from Your website and display it in your product. Content means any information or material, including business name, trade name, trade mark, design, logo, photograph, illustration, graphic, artwork, text, URL, video, or other material.

(b)        You’re responsible for making sure your content is accurate.

(c)        We may reject, remove or change any content in a product:

              (i)        if you breach your guarantees in clause 3;

             (ii)        if we reasonably believe that your content will breach these Customer Terms;

            (iii)        contravene any law; or

            (iv)        infringe rights of third parties or is inappropriate or defamatory;

A.    a regulatory body or law enforcement agency directs us to do so; or

B.    as otherwise permitted under these Customer Terms.

8.         Communication Conditions

(a)        As a condition of these Customer Terms, if You use any communication tools available through the VJN Website (such as any forum, message cent or 3rd party application), You agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to):unsolicited commercial e-mail, files that may damage any other person's computing devices or software, content that may be offensive to any other users of the Services or the VJN Website, or material in violation of any law (including material that is protected by copyright or trade secrets which You do not have the right to use).

(b)        When You make any communication on the VJN Website, You represent that You are permitted to make such communication. VJN is under no obligation to ensure that the communications on the VJN Website are legitimate or that they are related only to the use of the Services. You must exercise caution when using the communication tools available on the VJN Website. However, VJN does reserve the right to remove any communication at any time in its sole discretion.

(c)        VJN has no obligation to monitor your or anyone else’s use of the VJN Website. However, VJN  reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

9.         Indemnity

You agree to indemnify VJN and its affiliates and our and their respective officers, directors, agents and employees (each an “Indemnified Party”), against any and all claims, costs, damages and/or loss that VJN may sustain or incur, as a result of any claim by a third party, including your clients and any VJN users, arising from your acts or omissions including, but not limited to, your provision of products or services, your breach of these Customer Terms.

10.       Confidentiality and Privacy

10.1        Confidentiality

(a)        Unless the relevant party has the prior written consent of the other or unless required to do so by law:

              (i)     Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Customer Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms.

             (ii)     Each party's obligations under this clause will survive termination of these Customer Terms.

(b)        The provisions of clauses 10.1(a) shall not apply to any information which:

                (i)       is or becomes public knowledge other than by a breach of this clause;

               (ii)       is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;

              (iii)       is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or

             (iv)       is independently developed without access to the Confidential Information.

10.2      Privacy

VJN maintains a privacy policy that sets out the parties’ obligations in respect of personal information. You will be taken to have accepted that policy when You accept these Customer Terms.

11.       Intellectual Property

11.1      General

(a)        Title to, and all Intellectual Property Rights in the Services, the VJN Website and any documentation relating to the Services remain the property of VJN (or its licensors).

(b)        Solely to enable VJN  to use the information you supply us with, so that we are not violating any rights you have in that information, you agree to grant us a non-exclusive, worldwide, irrevocable, perpetual, fee-free right to exercise the copyright and other intellectual property rights you have in that information in any format (including, but not limited to, any text, photographs, graphics, video or audio). You agree that VJN  can use that content in any way, now and in the future. VJN  also reserves the right not to use the content that you submit.

11.2      Ownership of Data

Title to, and all Intellectual Property Rights in, the Data remain Your property. However, Your access to the Data is contingent on full payment of the VJN Credit Fee when due. You grant VJN a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You.

11.3      Backup of Data

You must maintain copies of all Data inputted into the Service. VJN does not make any guarantees that there will be no loss of Data. VJN expressly excludes liability for any loss of Data no matter how caused.

11.4      Third-party applications and your Data

If You enable third-party applications for use in conjunction with the Services, You acknowledge that VJN may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Services. VJN shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.

12.       Warranties and Acknowledgements

12.1      Authority

You warrant that where You have registered to use the Service on behalf of another person, You have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service You bind the person on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Customer Terms.

12.2      Acknowledgement

(a)        The provision of, access to, and use of, the Services is on an "as is " basis and at Your own risk.

(b)        VJN does not warrant that the use of the Service will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. VJN is not in any way responsible for any such interference or prevention of Your access or use of the Services.

(c)        It is Your sole responsibility to determine that the Services meet the needs of Your business and are suitable for the purposes for which they are used.

(d)        You remain solely responsible for complying with all applicable accounting, tax and other laws. It is Your responsibility to check that storage of and access to your Data via the Software and the VJN Website will comply with laws applicable to you (including any laws requiring you to retain records).

(e)        You acknowledge that:

              (i)        You are authorized to use the Services and the VJN Website and to access the information and Data that You input into the VJN Website, including any information or Data input into the VJN Website by any person you have authorized to use the Service.

             (ii)         You are also authorized to access the processed information and Data that is made available to You through Your use of the VJN Website and the Services (whether that information and Data is Your own or that of anyone else).

            (iii)        VJN has no responsibility to any person other than You and nothing in this Customer Terms  confers, or purports to confer, a benefit on any person other than You. If You use the Services or access the Website on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that:

A.    You are responsible for ensuring that You have the right to do so;

B.    You are responsible for authorizing any person who is given access to information or Data, and you agree that VJN has no obligation to provide any person access to such information or Data without Your authorization and may refer any requests for information to You to address; and

C.    You will indemnify VJN against any claims or loss relating to:

1.     VJN's refusal to provide any person access to Your information or Data in accordance with these Customer Terms,

2.     VJN’s making available information or Data to any person with Your authorization.

12.3      No warranties

VJN gives no warranty about the Services. Without limiting the foregoing, VJN does not warrant that the Services will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

12.4      Consumer guarantees

You warrant and represent that You are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the VJN Website or these Customer Terms.

13.       Limitation of Liability

(a)        To the maximum extent permitted by law, VJN excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service or VJN Website.

(b)        To the maximum extent permitted by law, VJN disclaim all warranties, representations and conditions, express or implied, including those of merchantable quality, durability, fitness for a particular purpose and those arising by statute. To the extent legally permitted, we are not liable for any loss, whether of money (including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of the Services, even if you advise us or we could reasonably foresee the possibility of any such damage occurring.

(c)        If You suffer loss or damage as a result of VJN's negligence or failure to comply with these Customer Terms, any claim by You against VJN arising from VJN's negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Credit Fees paid by You in the previous 6 months.

14.       Termination

14.1      Trial policy

When You first sign up for access to the Services You can evaluate the Services with no obligation to continue to use the Services. If You choose to continue using the Services thereafter, You will be billed when You first add Your billing details into the Services, as set out in more detail in the Fee Schedule. If You choose not to continue using the Services, you can contact the Administrator to deactivate and/or delete the account.

14.2       Prepaid Credits

VJN will not provide any refund for any remaining prepaid period for a prepaid Credit Fee.

14.3      Termination of User’s Account with VJN

VJN may at its discretion terminate your use or, or access to, the VJN Website at any time. If this happens we may notify you by email. If your use of the VJN website is terminated:

(a)        you are no longer authorised to access the VJN Website or use any other VJN  services with the email address you used to register with the site or any other email address you possess;

(b)        you will continue to be subject to and bound by all restrictions imposed on you by the Customer Terms; and

(a)        all licences granted by you and all disclaimers by VJN  and limitations of VJN ’s liability set out in these Customer Terms or elsewhere on the VJN Website will survive.

14.4      Breach

If You:

(a)        breach any of these Customer Terms and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied;

(b)        breach any of these Customer Terms and the breach is not capable of being remedied or any payment of Credit Fees that are not paid in full in accordance with the requirements set out in the Fee Schedule); or

(c)        You or Your business become insolvent or Your business goes into liquidation or has a receiver or manager appointed of any of its assets or if You become insolvent, or make any arrangement with Your creditors, or become subject to any similar insolvency event in any jurisdiction,

VJN may take any or all of the following actions, at its sole discretion:

              (i)        terminate these Customer Terms and Your use of the Services and the VJN Website;

             (ii)        suspend for any definite or indefinite period of time, Your use of the Services and the VJN Website;

            (iii)        suspend or terminate access to all or any Data.

For the avoidance of doubt, if payment of any invoice for Credits due is not made in accordance with the requirements set out in the Fee Schedule, VJN may: suspend or terminate Your use of the Service, the authority for all or any of Your Organizations to use the Service, or Your rights of access to all or any Data.

14.5      Accrued Rights

Termination of these Customer Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of these Customer Terms You will:

(a)        remain liable for any accrued charges and amounts which become due for payment before or after termination; and

(b)        immediately cease to use the Services and the VJN Website.

15.       Help Desk

15.1      Technical Problems

In the case of technical problems, You must make all reasonable efforts to investigate and diagnose problems before contacting VJN. If You still need technical help, please check the support provided online by VJN on the VJN Website or failing that email us at support@virtualjewellernetwork.com

15.2      Service availability

(a)     Whilst VJN intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Services or VJN Website may be unavailable to permit maintenance or other development activity to take place.

(b)    If for any reason VJN has to interrupt the Services for longer periods than VJN would normally expect, VJN will use reasonable endeavours to publish in advance details of such activity on the VJN Website.

16.       General

16.1      Entire agreement

these Customer Terms, together with the VJN Privacy Policy and the terms of any other notices or instructions given to You under these Customer Terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and VJN relating to the Services and the other matters dealt with in these Customer Terms.

16.2      Waiver

If either party waives any breach of these Customer Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.

16.3      Delays

Neither party will be liable for any delay or failure in performance of its obligations under these Customer Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.

16.4      No Assignment

You may not assign or transfer any rights to any other person without VJN's prior written consent.

16.5   Relationship of Parties

No agency, partnership, joint venture or employment is created between VJN and you as a result of these Customer Terms. You are not authorised to create any obligation, express or implied, on behalf of VJN.

16.7      Severability

If any provision of these Customer Terms is invalid or unenforceable in a jurisdiction, the provision should be read down or severed in that jurisdiction to the extent of the invalidity or unenforceability. It will not affect the validity or enforceability of that provision in another jurisdiction or the remaining provisions.

16.8      Notices

Any notice given under these Customer Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to VJN must be sent to support@virtualjewellernetwork.com or to any other email address notified by email to You by VJN. Notices to You will be sent to the email address which You provided when setting up Your access to the Service.

16.9      Rights of Third Parties

A person who is not a party to these Customer Terms has no right to benefit under or to enforce any term of these Customer Terms.

16.10    Governing Law

(a)        These Customer Terms are governed by the laws in force in Queensland, Australia.

(b)        You and We submit to the non-exclusive jurisdiction of the courts of Queensland and waive, without limitation, any claim or objection based on absence of jurisdiction or inconvenient forum.